We ship to all countries of Europe.

Once your order is ready to ship, you'll receive an email from our logistics team with a tracking number and link. You'll be able to track your order as soon as it ships.

You can also track your order on the DHL and DPD website. You'll receive a notification when your shipment is out for delivery.

If you haven't received tracking details, please check your spam folder.

We accept a variety of payment methods, including credit cards, debit cards, PayPal, and more. You can find the complete list of accepted payment options at the checkout.

For customers who purchased a device through our webshop, we offer a 14-day satisfaction guarantee from the delivery date, allowing you to try it risk-free. The 14-day satisfaction guarantee applies only to purchases made in our webshop. If you bought your device elsewhere, please contact the place of purchase for return instructions.

To be eligible for a refund, returns must include all items from your original order (if applicable). For security reasons, refunds can only be issued to the original payment method and payee.

See our Return Policy for more details.

Shipping times vary depending on your location and the shipping method you choose. Typically, orders are delivered within 2-3 business days.

If you receive a damaged or defective product, please contact our customer support team  within 7 days after receiving a product ( support@sidek.pl) immediately. We will arrange for a replacement or refund and provide instructions on how to return the item.

You do not need to set up an account to place an order. However creating an account allows you to store your shipping information and see your order history. Additional features will be added to the account page in the near future.

You can contact us through our contact page! We will be happy to assist you